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FAQ......
1. How do I book?
The
preferred method is by telephoning us, alternatively you can email
or you can complete the booking form on the
bookings
page. Our contact information can be found
here.
2. How much notice do I
need to give for a booking?
You can book anytime
however bookings get very busy so please book as early as possible
to avoid disappointment. Alternatively you can
contact
us on the day as we may have availability.
3. How much does it
cost?
Please see the
inflatable
page for all prices, prices may vary depending on your intended
use i.e. home/business or location.
4. What do the prices
include?
All bouncy castle booking prices include
local delivery, a small charge may need to be charged for out of
area deliveries, (please
contact
us for delivery rates). You will also receive a blower,
ground sheet, extension cable, circuit breaker and safety crash mat, the price
also includes set up, inflation and collection.
5. When are your bouncy
castles available?
Our castles are available 7 days a
week all year round including Bank Holidays.
6. How long do I get
the equipment for?
Most parties are in the afternoon
and so we will deliver and set up your castle between 8 am and 11am
we will then come and collect from 6 pm onwards although pick up &
delivery times can be
arranged to suit (please
contact
us if this is required)
Our promise to you, is that you will have
the castle / items from 11am - 6pm (traffic allowing)
7. Do you hire
overnight?
Under certain circumstance this can be
arranged, please
contact
us.
8. Do I have to pay a
deposit?
A small deposit to secure your booking is required.
9. How do I
pay?
Most people choose to pay cash on delivery, we
can accept debit or credit cards via our website only, which is 100%
secure. Cheque payments need to be
received in sufficient time for funds to clear before the booking
date.
10. What if I need to
cancel and do you charge a cancellation fee?
You can
cancel at anytime. No cancellation fee charged for any reason, all we ask is that
you give us as much notice as possible.
11. What if it
rains?
Unfortunately the bouncy castles cannot be
operated in wet conditions due to safety reasons, but most of our
castles come with rain / sun covers.
12. Can the bouncy
castle be set up on a slope?
Unfortunately this is not
possible however if it is a very slight slope it may be possible,
you will need to discuss this prior to the booking.
13. How long does it
take to set up/inflate/deflate/pack up the
inflatable?
The bouncy castles take approx 10 minutes
to set up and 20 minutes to pack up. However this is only an
estimate, times may vary depending on which castle you
hire.
14. How much space is
needed?
You will need to allow a minimum of 5 feet at
the front and rear of castle and 3 feet either side this is to allow
access and the blower at rear. Please make sure all garden items
such as garden toys, swings, slides, patio furniture, rubbish etc.
are removed from the area where the castle is to be
sited.
15. When I hire the
castle is there anything I need to provide?
We supply
all the hardware you will need for the castle, you will need to
provide a 240 volts mains power supply (we can provide a generator
if required) also you will need to
provide 2 forms of I.D. i.e. Drivers Licence, Passport, Utility Bill etc
1 has to be photo I.D. this
forms part of the hire agreement.
16. Do you supply
safety instructions?
Yes we provide detailed safety
instructions with every hire.
17. Is there an age
limit for children using the castle?
Yes all our
castles are suitable for children up to and including the age of
14.
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